Shipping Policy
At Cannalumo, we believe that a premium online shopping experience begins with transparent service, reliable order handling, and clear delivery information. Our Shipping Policy explains how orders are processed, how shipping costs are communicated, and what to expect when your order is dispatched. We are committed to making every eligible order as straightforward and convenient as possible.
Eligible orders are targeted for dispatch within 48 hours after confirmation and payment verification.
Standard shipping is free on eligible orders, subject to the shipping terms and availability shown at checkout.
Available delivery options, applicable charges, and tracking details are communicated where available.
Order Processing and 48-Hour Dispatch
Cannalumo aims to process and dispatch eligible orders within 48 hours (2 days) after an order has been confirmed and the required payment has been received or verified.
During this period, we prepare your order, verify the relevant details, and arrange shipment with the appropriate delivery service. Additional processing time may be required if payment verification, address confirmation, product availability, public holidays, or exceptional circumstances affect fulfilment.
Dispatch within 48 hours means handing the shipment over to the shipping carrier or arranging collection within the stated processing period. It does not guarantee that your parcel will arrive within 48 hours. Actual delivery times depend on the destination, selected shipping service, carrier operations, and circumstances beyond our control.
Free Shipping Policy
Cannalumo aims to make shopping more convenient by offering free standard shipping on eligible orders. Where free shipping applies, no standard shipping fee will be charged for the eligible delivery option.
Free shipping availability depends on the destination, product eligibility, applicable restrictions, and the shipping options presented during checkout. Any minimum purchase requirement, exclusions, or conditions that apply to an offer will be disclosed before you complete your purchase.
Optional express delivery, premium shipping services, or other additional services may incur a separate charge where offered. Any such charge will be displayed before the order is placed.
Free standard shipping does not change our target of dispatching eligible orders within 48 hours. However, it does not guarantee delivery within 48 hours, and transit times may vary by destination.
If free shipping is unavailable for your order, the applicable shipping cost will be displayed at checkout before payment. Please review the final order summary carefully before completing your purchase.
Shipping Destinations
Available shipping destinations depend on the products offered, applicable laws, carrier restrictions, and the delivery options displayed during checkout.
Cannalumo only intends to ship products to destinations where the relevant products may legally be sold, transported, and received. Orders cannot be fulfilled where shipping would violate applicable laws, import restrictions, age requirements, or carrier policies.
Please check the shipping options available at checkout before placing your order. If you have questions about delivery availability in your location, contact our customer support team .
Shipping Costs and Delivery Fees
Standard shipping is free for eligible orders under the conditions described in our Free Shipping Policy section. If a shipping fee or additional delivery charge applies, it will be displayed during checkout before you complete your purchase.
Delivery fees may vary depending on the destination, parcel size or weight, selected delivery service, and available shipping options. Optional services may incur additional charges where disclosed before purchase.
For eligible international shipments, customs duties, import taxes, or other government-imposed charges may apply where permitted by law. These charges are separate from any shipping fee and depend on the applicable destination-country rules.
For more information about purchases and applicable charges, please review our Terms & Conditions .
Estimated Delivery Times
After dispatch, the shipping carrier transports the parcel to the delivery address provided at checkout. Delivery estimates depend on the destination and the shipping method selected.
Shipments within Germany may require additional working days after dispatch. International shipments, where available and lawful, may take longer because of customs procedures, cross-border transportation, and local delivery arrangements.
Delivery estimates are not guarantees unless an explicit guaranteed delivery commitment applies to your order. Weekends, public holidays, severe weather, carrier disruptions, incorrect addresses, and customs inspections may affect delivery.
For general information about parcel tracking, visit the official DHL shipment tracking service .
Shipment Confirmation and Tracking
Where shipment tracking is available, Cannalumo will provide the relevant tracking information when it becomes available from the shipping carrier.
You can use the tracking reference on the carrier’s official website to check the latest shipment status. Please allow time for tracking information to appear after dispatch, as some carriers do not display the first tracking event immediately.
If you have not received your tracking information or need assistance locating your shipment, contact us through our Contact page .
Accurate Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order. This includes the recipient’s name, street address, house number, postal code, city, country, and any additional information needed for delivery.
Incorrect or incomplete shipping details may result in delivery delays, failed delivery attempts, additional carrier charges, or the return of a parcel.
If you notice an error in your shipping address after placing an order, contact Cannalumo as soon as possible. We cannot guarantee that address changes will be possible once an order has been processed or handed over to the carrier.
Delayed, Missing, or Undelivered Shipments
Although we aim to dispatch eligible orders within 48 hours, delivery may occasionally be delayed by circumstances outside our direct control.
If your parcel has not arrived within the expected delivery period, first check the tracking information supplied by the carrier. If the tracking status has not changed for an extended period, or the parcel appears to be lost, contact Cannalumo so we can help investigate.
Please provide your order number and any available tracking reference when contacting us. We will review the information and assist with the next appropriate steps.
Your statutory consumer rights remain unaffected. For an overview of consumer rights relating to online purchases and delivery in the European Union, consult the official Your Europe consumer information website .
Damaged Parcels or Incorrect Orders
If your parcel arrives visibly damaged, or you receive an item that does not match your order, contact Cannalumo promptly with your order details and a description of the issue. Photographs of the parcel and its packaging may help us assess the situation.
We will review the matter and explain the available next steps in accordance with our applicable policies and consumer protection obligations.
Please also review our Refund & Returns Policy for information about returns, refunds, and related requests. Nothing in this Shipping Policy limits rights that cannot legally be excluded.
Delivery Attempts and Returned Parcels
Successful delivery depends on the accuracy of the address and the carrier’s delivery arrangements. If a parcel cannot be delivered, the carrier may offer another delivery attempt, collection from a designated location, or return to the sender, depending on the service used.
If a shipment is returned because of an incorrect address, an unsuccessful delivery, or another delivery issue, contact Cannalumo to discuss the situation. Any additional shipping costs or arrangements will be handled in accordance with the circumstances, our published policies, and applicable law.
Legal Compliance and Responsible Shipping
Cannalumo aims to handle orders and shipments in accordance with applicable consumer protection rules, product restrictions, carrier requirements, and destination-country laws.
Products subject to specific legal, age-related, transport, or import restrictions will only be shipped where permitted. Customers should check the rules applicable to their location before placing an order.
For official information about online selling and delivery obligations within the European Union, consult Your Europe – Selling goods and services online .
Contact Cannalumo About Shipping
If you have questions about free shipping, order processing, 48-hour dispatch, tracking information, or a delayed delivery, our team is available to assist.
- Business: Cannalumo
- Email: contact@cannalumo.de
- Contact page: Contact Cannalumo
When contacting us about an existing order, include your order number so we can identify the purchase and respond more efficiently.
Frequently Asked Questions About Shipping
Does Cannalumo offer free shipping?
Cannalumo offers free standard shipping on eligible orders, subject to destination availability, product eligibility, and any conditions disclosed at checkout. Additional services may incur a charge where applicable.
Does Cannalumo dispatch orders within 48 hours?
Cannalumo aims to dispatch eligible orders within 48 hours (2 days) after order confirmation and payment verification, subject to the applicable processing conditions.
Will my order arrive within 48 hours?
Not necessarily. The 48-hour period refers to order processing and dispatch, not guaranteed delivery. Transit time depends on the destination and carrier.
Do I have to pay for express shipping?
If an express or premium delivery service is offered, an additional fee may apply. Any applicable charge will be displayed before you complete your purchase.
How can I track my Cannalumo order?
If tracking is available, you will receive the relevant tracking information when it becomes available. You can then check the shipment status through the carrier’s official tracking website.
What should I do if my order is delayed?
Check your tracking information first. If your parcel appears to be lost or has exceeded the expected delivery period, contact Cannalumo with your order number.
What happens if I provide the wrong delivery address?
Contact us immediately if you discover an error. We will advise whether the address can be corrected, but changes may not be possible after dispatch.
Where can I find information about refunds and returns?
Please read the Cannalumo Refund & Returns Policy for details. Your applicable statutory rights remain unaffected.