Refund & Returns Policy
Clear information about cancellations, returns, refunds, withdrawal rights and defective products.
At Cannalumo, we aim to provide a transparent and straightforward experience. This Refund & Returns Policy explains how cancellations, returns and refunds are handled, subject to applicable German and European consumer protection law.
1. General Information
This policy applies to purchases made through the Cannalumo website, where applicable. Your statutory consumer rights remain unaffected by anything stated in this policy.
Where mandatory consumer protection laws provide you with rights that differ from this policy, those statutory rights take precedence.
2. Right of Withdrawal
Consumers in the European Union may have a statutory right of withdrawal for eligible distance contracts. Under applicable German law, the standard withdrawal period is generally 14 days.
The withdrawal period and any applicable exceptions depend on the nature of the contract and the circumstances of the order.
Further information about statutory withdrawal rights can be found in Section 355 of the German Civil Code (BGB) .
Certain goods or contracts may be excluded from the statutory right of withdrawal under applicable law. Any applicable exception will depend on the specific product, contract and circumstances.
3. How to Exercise Your Withdrawal Right
If you have a statutory right of withdrawal and wish to exercise it, you should provide Cannalumo with a clear statement expressing your decision to withdraw from the contract.
You may contact us using the details provided below.
- Contact Cannalumo and clearly state that you wish to withdraw from the applicable contract.
- Include your order details so that we can identify the relevant purchase.
- Follow any return instructions provided by Cannalumo, where a return is legally applicable.
More information about withdrawal rights is available from the German Federal Ministry of Justice through the German Civil Code .
4. Refunds
Where a refund is legally required, Cannalumo will process the refund in accordance with applicable law.
Depending on the circumstances, the refund may include the purchase price and applicable standard delivery costs, subject to statutory requirements and permitted exceptions.
Further rules concerning the consequences of withdrawal, including reimbursement, are set out in Section 357 BGB and, where applicable, Section 357a BGB .
5. Return of Goods
Where a return is required following a valid withdrawal, products should be returned in accordance with the instructions provided by Cannalumo.
Consumers may be responsible for return shipping costs where permitted by applicable law and where the relevant statutory conditions have been satisfied.
Consumers should take reasonable care of products while they are in their possession. Statutory rules concerning any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may apply.
6. Defective or Damaged Products
If a product is defective, damaged or does not conform to the applicable contractual requirements, you may have statutory warranty and consumer rights.
Depending on the circumstances, applicable remedies may include repair, replacement, reduction of the purchase price or cancellation of the contract.
These statutory rights are separate from any voluntary return or refund policy.
7. Order Cancellations
If you wish to cancel an order, please contact Cannalumo as soon as possible.
We will consider cancellation requests based on the status of the order and applicable legal requirements. If an order has already been dispatched, cancellation may instead be handled through the applicable withdrawal or return process.
8. Consumer Protection
Nothing in this policy is intended to limit mandatory consumer protection rights available to consumers under German or European law.
Additional consumer information is available from the Verbraucherzentrale and the official Your Europe consumer information portal .
9. Electronic Withdrawal
Where legally permitted, a withdrawal declaration may be communicated electronically. Consumers should ensure that the declaration is submitted within the applicable withdrawal period.
Further consumer information concerning electronic withdrawal declarations is available from the Verbraucherzentrale .
10. Contact Cannalumo
If you have questions about a return, refund, cancellation or withdrawal request, please contact us before sending products back.
Cannalumo
Lucas Kleine
Jülicher Str. 126
52477 Alsdorf
Germany
Need Help With a Return?
Our team is available to help clarify questions concerning cancellations, returns, refunds and applicable consumer rights.
contact@cannalumo.de